Privacy & Cookie Policy for Testers Tree Surgeons
Testers Tree Surgeons (“Testers”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains what information we collect, how we use it, and what rights you have under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
This Policy explains how we collect and use personal data when you use our website, contact us, or use our services. Non-essential cookies are only used where you have accepted them through our cookie banner.
1. Information We Collect
We may collect the following types of information:
Contact details – such as your name, phone number, email address and address.
Enquiry and quotation details – information you provide when requesting advice or a quotation, such as the type of tree work required, location, photographs, measurements, access details and any other relevant information.
Service details – information relating to work we carry out for you, including site details, job requirements, notes, communications and records of completed work.
Payment details – information needed to manage invoices and payments. Payment information is handled securely through our normal business and accounting processes.
Website usage data – including IP address, browser type, cookie preferences and analytics data where non-essential cookies have been accepted.
Communications – records of your emails, calls, messages and other correspondence with us.
2. How We Use Your Information
We use your information to:
Respond to enquiries and provide advice or quotations.
Arrange site visits where required.
Deliver tree surgery, hedge maintenance, stump grinding, consultancy and related services.
Communicate with you about your enquiry, quotation, booking or project.
Manage invoices, payments and customer records.
Improve our website, services and customer experience.
Meet legal, tax, accounting and insurance obligations.
Send marketing communications, but only where you have given consent.
3. Lawful Basis for Using Your Information
We rely on different lawful bases depending on how we use your information:
Contract – to provide quotations, manage bookings, carry out agreed work, process payments and provide our services.
Legitimate interests – to respond to enquiries, manage our business, improve our services, keep appropriate records and protect our business.
Legal obligation – to meet tax, accounting, regulatory, insurance and other legal requirements.
Consent – where you have agreed to receive marketing communications or accepted non-essential cookies.
4. Cookies & Tracking
What are cookies?
Cookies are small text files placed on your device when you visit a website. They can help a website work properly, remember choices, understand how the website is used, and measure marketing activity.
Types of cookies we use
Essential cookies – required for the website to function properly and remember your cookie preference.
Analytics cookies – help us understand how visitors use our website, including page views, form submissions, phone clicks and email clicks. We use tools such as Google Tag Manager and Google Analytics for this. These are only used if you accept non-essential cookies.
Advertising and measurement cookies – may be used to help measure the effectiveness of advertising, enquiries and marketing activity. These are only used if you accept non-essential cookies.
Managing cookies
When you first visit our website, you can choose to accept all cookies or reject non-essential cookies.
You can change your choice at any time by using the Cookie settings link in the footer of our website.
You can also control or delete cookies through your browser settings. Please note that blocking some cookies may affect how parts of the website work.
The ICO explains that non-essential cookies and similar technologies generally require consent before they are placed on a user’s device.
5. Sharing Your Information
We do not sell your personal data. We may share information only where necessary with:
Service providers – this may include website hosting providers, email providers, business software providers, payment or invoicing systems, subcontractors where needed to deliver a service, and professional advisers such as accountants.
Legal, regulatory or insurance-related parties – where required by law, for insurance purposes, or to protect our business.
All third parties are expected to keep your data secure and use it only for agreed purposes.
6. International Transfers
Some of the service providers we use, including website, analytics, email, marketing and business software platforms, may process personal data outside the UK.
Where this happens, we rely on appropriate safeguards, such as standard contractual clauses or equivalent protections, to help protect your personal data.
7. Data Retention
We keep your personal data only as long as necessary to:
Provide our services and complete your enquiry, quotation or project.
Meet legal, tax, accounting and insurance obligations.
Resolve disputes or enforce agreements.
Maintain appropriate business records.
We review data regularly and securely delete information when it is no longer needed.
8. Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data, where legally possible.
Restrict or object to how we process your data.
Request transfer of your data to another service provider.
Withdraw consent to marketing at any time.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
The ICO recommends that privacy information should clearly explain purposes, lawful bases, retention, individual rights and who data is shared with.
9. How We Protect Your Information
We take appropriate security measures to protect your personal data, including:
SSL protection on our website.
Secure handling of customer enquiries and records.
Restricted access to personal data where appropriate.
Secure handling of payment, contact and service information.
Please note that no method of transmission over the internet is 100% secure, but we take reasonable steps to keep your data safe.
10. Contact Us
If you have questions or concerns about this Privacy & Cookie Policy or your personal data, please contact us:
Testers Tree Surgeons
Email: testerstree@yahoo.com
Phone: 01342 322633